At xplamps.com, we prioritize the safe and timely delivery of our designer lighting fixtures. And partner with premium global carriers including UPS, DHL, FedEx, and USPS to ensure your order arrives securely. For those who need their lights sooner, an Air Express service is available for a flat fee of $100 USD.

1. Shipping Destinations & Origins

We currently only provide secure free shipping across the United States and Canada.

  • US Coverage: We deliver to all addresses within the contiguous United States, Alaska, and Hawaii (excluding PO Boxes, APO, and FPO addresses).

  • Canadian Coverage: We offer FREE Standard Shipping to mainland Canada. Customers in remote locations or territories are advised to contact support to confirm delivery feasibility.

  • Factory Supply: To ensure the highest quality craftsmanship and direct-from-factory value, all orders are dispatched from our specialized manufacturing facilities in China.

2. Processing & Delivery Time

We aim for transparency in our delivery process. The total time to receive your order is calculated as: Processing Time + Shipping Time.

Order Cutoff Time: 4:00 PM (GMT+08:00) China Standard Time (Shanghai). Orders placed after this time will begin processing the following business day.

Shipping Method Processing Time Shipping Time Total Estimated Delivery
Standard (FREE) 1 – 5 Business Days 15 – 20 Business Days 16 – 25 Business Days
Air Express (+$100) 1 – 5 Business Days 4 – 5 Business Days 5 – 10 Business Days


3. Shipping Costs

Method Rate Details
Standard Shipping FREE Reliable door-to-door delivery
Expedited Air Shipping $100 USD Premium Air Express service for urgent projects.

 

4. Shipping Delays & 90-Day Guarantee

While we strive for punctuality, unforeseen factors like extreme weather, customs inspections, or global logistics disruptions may cause delays.

  • Notifications: If a significant delay occurs, we or our delivery partners will notify you promptly with a revised estimated delivery date.

  • 90-Day Guarantee: If your order has not been delivered within 90 days of the purchase date, we will:

    1. Notify you of the status.

    2. Cancel the order at your request.

    3. Issue a full refund immediately.

5. Address Accuracy

Please double-check your shipping address at checkout. Accurate information is vital for the safe delivery of fragile lighting products. If you notice an error after placing your order, please contact support@xplamps.com immediately. We cannot be held responsible for lost packages due to incorrect addresses provided by the buyer.

6. Taxes

  • We will be responsible for all product taxes and fees, you can buy with confidence that you will not be charged for anything other than the displayed price.

7. International Inquiries

Our primary focus is the US and Canada. If you are located in another region and wish to purchase xplamps designs, please email our support team.

Contact Us

Our team is dedicated to illuminating your space with excellence. For tracking assistance or policy questions, please reach out:

Email: support@xplamps.com