Frequently asked questions

Standard shipping is free to every U.S. address, including Alaska and Hawaii, with no minimum order. Larger and heavier items ship free too: every standard order travels by sea, followed by local delivery. We ship worldwide. Free standard shipping applies to U.S. addresses; for addresses outside the U.S., please contact us before ordering for shipping options, cost and timing. See our Shipping Policy for details.

Production & preparation: 3–10 business days. Sea shipping: approximately 3–5 weeks after dispatch, including local delivery. Estimated total delivery: approximately 4–7 weeks. These are estimates, not guaranteed dates. If an item is temporarily out of stock or needs a different production schedule, we’ll confirm a new estimate with you. If you have a fixed installation date, contact us before ordering.

Expedited air shipping is available for every item. Contact us before you place your order and we’ll quote the additional cost and estimated delivery time for your address; production and preparation time stays the same. Email support@xplamps.com or call +86 138 2499 8743. We’re available 24/7.

Email support@xplamps.com with your full name and order number within 24 hours of placing the order. Because most fixtures are made or prepared to order, after that the order may already be in production or on its way; if we can no longer cancel it, you can return it under our 30-day return policy once it arrives.

You can request a return for any reason within 30 days of delivery. Items must be unused, uninstalled and in their original packaging, with all parts included. We pay return shipping for damaged, defective or wrong items; for a change-of-mind return, return shipping is paid by the customer. Final-sale, custom-made and made-to-measure items can’t be returned. Read the full return policy.

Only if the packaging is visibly damaged. Refusing a damaged delivery is covered and costs you nothing. If you’ve simply changed your mind, please accept the delivery and request a return within 30 days instead: when a delivery is refused for a change of mind, or an order is cancelled in transit, the actual outbound and return freight we paid is deducted from your refund.

If the box is visibly damaged, don’t accept it: refuse the delivery and ask the carrier for a damage notice. If you find damage after unpacking, contact us within 48 hours of delivery with your order number and photos of the item and packaging, and keep the packaging. Email support@xplamps.com or call +86 138 2499 8743 (24/7). We’ll file the claim with the carrier and send a free replacement, or refund you if the item is no longer available.

Yes. Every XPlamps product, lighting and furniture alike, carries a 1-Year Limited Warranty from the date of delivery against quality and functional problems under normal use.

Yes. Every fixture ships UL or ETL listed for the US. Ask us any time for a copy of the certificate.

Yes. Send your room measurements, ceiling height and the fixture you are considering to support@xplamps.com.

Enter your code in the cart or at checkout. XP2026 gives 20% off chandeliers, pendants, wall sconces and ceiling lights. XP2027 gives 30% off the same four categories when those items total $5,000 or more. Table lamps, floor lamps and furniture aren’t included in either code. Codes can’t be combined, so only one code applies per order.