1-Year Limited Warranty

At XPlamps, we stand behind what we sell. Every XPlamps product, lighting and furniture alike, is covered by a 1-Year Limited Warranty from the date of delivery. Light bulbs and consumable accessories are not covered.

What's covered

Quality or functional problems that appear under normal use within one year of delivery, such as a defective part, component or finish on a light fixture, or a defect in the frame, hardware or finish of a furniture piece.

How to make a claim

Email support@xplamps.com with your order number, clear photos and a short video showing the issue. After reviewing it, we will send a replacement part or a replacement product as needed, free of charge. Delivery time for replacement parts varies with the destination and carrier.

If the issue is related to wiring, installation or the electrical connection, we recommend contacting a licensed electrician first. Our support team will also provide reasonable technical guidance when needed.

What's not covered

Damage caused by improper installation, misuse, unauthorized modification, accidental damage, normal wear and tear, water damage, extreme environments or natural disasters. Please make sure all lighting fixtures are installed by a qualified, licensed electrician and used according to the product instructions.

Items damaged in transit are handled under our Shipping Policy: please report them within 48 hours of delivery.

After the warranty period

We will still help with technical questions where we can, but replacement parts, repair costs and shipping fees may be charged.

Contact us

Email support@xplamps.com or call +86 138 2499 8743. We're available 24/7.