Warranty

1-Year Warranty

At XPLAMPS, we stand behind the quality of our lighting products. We provide a 1-year warranty for our products from the date of delivery. This warranty does not include light bulbs or consumable accessories.

Within 1 year, if your product has any quality issue or functional problem under normal use, please contact us at support@xplamps.com with your order number, clear photos, and videos showing the issue. After reviewing the information, we will provide an appropriate solution.

If the issue is caused by a defective part or accessory, we may send a replacement part free of charge. Delivery time for replacement parts may vary depending on the destination and carrier.

If the issue is related to wiring, installation, or electrical connection, we recommend contacting a licensed electrician first. Our support team will also provide reasonable technical guidance when needed.

Please make sure all lighting fixtures are installed by a qualified professional electrician and used according to the product instructions.

This warranty does not cover damage caused by improper installation, misuse, unauthorized modification, accidental damage, normal wear and tear, water damage, extreme environments, or natural disasters.

After the 1-year warranty period, we may still provide technical support when possible, but replacement parts, repair costs, and shipping fees may be charged.

If you have any questions, please contact us:

Email: support@xplamps.com

Service Hours: 08:00 to 19:00 (UTC+8), 7 days a week