Solid Brass & Crystal Linear Chandelier

At xplamps.com, we prioritize the safe and timely delivery of our designer lighting fixtures. And partner with premium global carriers including UPS, DHL, FedEx, and USPS to ensure your order arrives securely. For those who need their lights sooner, an Air Express service is available for a flat fee of $100 USD.

1. Shipping Destinations & Origins

We currently only provide secure free shipping across the United States and Canada.

• US Coverage: We deliver to all addresses within the contiguous United States, Alaska, and Hawaii (excluding PO Boxes, APO, and FPO addresses).
• Canadian Coverage: We offer FREE Standard Shipping to mainland Canada. Customers in remote locations or territories are advised to contact support to confirm delivery feasibility.
• Factory Supply: To ensure the highest quality craftsmanship and direct-from-factory value, all orders are dispatched from our specialized manufacturing facilities in China.

2. Processing & Delivery Time

We aim for transparency in our delivery process. The total time to receive your order is calculated as: Processing Time + Shipping Time.

Order Cutoff Time: 4:00 PM (GMT+08:00) China Standard Time (Shanghai). Orders placed after this time will begin processing the following business day.

Shipping MethodProcessing TimeShipping TimeTotal Estimated DeliveryStandard (FREE)1 – 5 Business Days15 – 20 Business Days16 – 25 Business DaysAir Express (+$100)1 – 5 Business Days4 – 5 Business Days5 – 10 Business Days

3. Shipping Costs

MethodRateDetailsStandard ShippingFREEReliable door-to-door deliveryExpedited Air Shipping$100 USDPremium Air Express service for urgent projects.

4. Shipping Delays & 90-Day Guarantee

While we strive for punctuality, unforeseen factors like extreme weather, customs inspections, or global logistics disruptions may cause delays.

• Notifications: If a significant delay occurs, we or our delivery partners will notify you promptly with a revised estimated delivery date.
• 90-Day Guarantee: If your order has not been delivered within 90 days of the purchase date, we will:Notify you of the status.Cancel the order at your request.Issue a full refund immediately.

5. Address Accuracy

Please double-check your shipping address at checkout. Accurate information is vital for the safe delivery of fragile lighting products. If you notice an error after placing your order, please contact support@xplamps.com immediately. We cannot be held responsible for lost packages due to incorrect addresses provided by the buyer.

6. Taxes

• We will be responsible for all product taxes and fees, you can buy with confidence that you will not be charged for anything other than the displayed price.

7. International Inquiries

Our primary focus is the US and Canada. If you are located in another region and wish to purchase xplamps designs, please email our support team.

Contact Us

Our team is dedicated to illuminating your space with excellence. For tracking assistance or policy questions, please reach out:

Email: support@xplamps.com

At xplamps, your satisfaction is our top priority. We want you to shop with confidence, which is why we offer a 100% Free Return Policy.
You have 30 days after receiving your item to request a return at no cost to you. We will cover all return shipping fees to ensure a worry-free shopping experience. If you are not entirely happy with your order, we are here to make it right.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:
* The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

* You must provide the receipt or proof of purchase.

* The item must not be installed, wired, or modified in any way. Any fixtures that have been partially or fully installed, or had their wires cut, are strictly non-returnable.

2. Non-Returnable Items

Certain types of items cannot be returned. Please review the list below before initiating a return:
* 
Customized Products: Special orders, items with personalized finishes, or custom cord lengths.

* 
Clearance & Sale Items: Unfortunately, we cannot accept returns on sale items (Clearance), flash sales, or gift cards.

* 
Light Bulbs & Components: We do not accept returns for light bulbs if the packaging is opened, or individual components, for hygiene and safety reasons.

3. How to Start a Return

To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at support@xplamps.com immediately. Returns sent to us without prior contact will not be accepted.

2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and the designated return address. Do not send returns to the original shipping point on the package.

3. Shipping Label: If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

4. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
* 
Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

* 
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

* 
Delays: If more than 15 business days have passed since we approved your return, please contact us at support@xplamps.com.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

7. Contact Information

If you have any questions regarding our return policy, please contact us:
* 
Email: support@xplamps.com 

* Address: 3F-1, Building C, No. 34 Yongxing North Road, Henglan Town, Zhongshan City, Guangdong Province, China